Effective Date: 26/02/2026
LEOLABS (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website leolabs.co.za, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using this Website, you consent to the collection and use of your information as described in this Policy.
1. Company Information
LEOLABS
The Business Centre, Grayston Drive
Sandton, 2196
South Africa
Email: [email protected]
2. Information We Collect
We may collect the following personal information when you use our Website or place an order:
- Name and contact details (email address, phone number)
- Delivery and billing address
- Payment information (processed securely by third-party payment providers — we do not store full card details)
- Order history and purchase preferences
- Technical information such as IP address, browser type, and device information (via cookies and similar technologies)
- Any information you voluntarily provide through contact forms, account registration, or customer support communications
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery through our courier partners
- Communicate with you regarding your order, account, or enquiries
- Process payments securely
- Improve our Website, products, and customer experience
- Comply with legal and regulatory obligations
- Send marketing communications, where you have opted in (you may unsubscribe at any time)
4. Legal Basis for Processing
We process your personal information on the basis of:
- Your consent
- The necessity to perform a contract with you (e.g. processing an order)
- Our legitimate business interests (e.g. fraud prevention, website security)
- Compliance with legal obligations
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Courier and delivery partners (e.g. The Courier Guy), solely to fulfil delivery
- Payment processors, to securely process transactions
- Service providers who support our website, hosting, or business operations, under confidentiality obligations
- Regulatory or legal authorities, where required by law
All third parties are required to handle your information securely and in accordance with applicable data protection laws.
6. Discreet Packaging and Confidentiality
We understand the sensitive nature of our products. All orders are shipped in discreet packaging with no indication of contents on the outer box, and your order details are handled confidentially throughout the delivery process.
7. Cookies
Our Website uses cookies and similar technologies to improve functionality, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings; note that some features of the Website may not function properly if cookies are disabled.
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting, or reporting requirements.
10. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, please contact us at [email protected].
11. Children’s Privacy
Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with an updated Effective Date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 [email protected]
📍 The Business Centre, Grayston Drive, Sandton, 2196, South Africa